Refund & Returns Policy
Effective Date: 12/18/2024
1. Scope and Intent
This Return and Refund Policy is applicable to all purchases made through the Marine Things Co. website at www.marinethingsco.com ("Website").
2. Contact Information
For return and refund inquiries, contact our Customer Service team at support@marinethingsco.com or call 208-254-1008. We respond to return requests within 24-48 business hours.
3. Return Eligibility
Customers in the United States may return items within 14 days of receipt for any reason. If an issue is reported beyond this period due to product defects or incorrect shipments, we will assess the case individually. Subject to the conditions outlined below.
3.1 Conditions for Return
Unused and Undamaged: The item must be unused, undamaged, and in the same condition as when it was received.
Original Packaging: The item must be in its original packaging, with all labels and tags attached.
Proof of Purchase: A receipt or proof of purchase is required.
Certain brands may not be eligible for returns unless there is a manufacturing defect (e.g., Sea Eagle Products).
4. Return Process
4.1 Initiating a Return
To start a return: Contact Customer Service:
- Email us at support@marinethingsco.com
- or call 208-254-1008 within 14 days of receiving your order.
Provide your order number and a detailed reason for the return.
Return Authorization: After reviewing your request, we will send you detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.
4.2 Preparing Your Return
Package the Item Safely: Securely pack the item in its original packaging.
Ensure all accessories, manuals, and free gifts are included.
Include Documentation: Include the return authorization form and any necessary supporting documents or images.
Attach Shipping Label: Download and print the prepaid return shipping label provided in our email.
Affix the label to the outside of the package.
4.3 Shipping the Return
Shipping Method: Use FedEx with tracking.
Return Window: Customers may return items within 14 days of receiving the product. Once approved, customers must ship the return within 10 days of receiving the return authorization.
5. Return Shipping Costs
Customer Responsibility: Customers are responsible for return shipping costs unless the item is defective, damaged during shipping, or significantly different from its description. In such cases, Marine Things Co. will provide a prepaid return shipping label.
Company Responsibility: If the return is due to a defective product, damage during shipping, or an error on our part, Marine Things Co. will cover the return shipping costs.
6. Specific Return and Refund Conditions
6.1 Returns Due to Change of Mind
Eligibility: Items must be unused, undamaged, and in original packaging.
Return request must be made within 14 days of receipt.
Refund: A refund will be issued to the original payment method. If applicable, a restocking fee may be charged, which will be disclosed at the time of return approval.
6.2 Defective or Damaged Goods
Notification: Contact us within 3 days of receiving the item.
Documentation: Provide photos or videos of the defect or damage.
Resolution: We will offer a replacement or a full refund, including return shipping costs.
6.3 Incorrect Product Received
Notification: Inform us immediately upon receipt.
Resolution: We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product.
6.4 Product Never Arrived
Notification: Contact us within 3 days if your product does not arrive within the estimated delivery time.
Resolution: We will initiate an investigation with the carrier.
If the product is confirmed lost, we will offer a full refund or send a replacement product at no additional cost.
6.5 Order Cancellation
Before Shipment: You can cancel your order for a full refund if it has not yet been shipped.
After Shipment: If the order has already been shipped, please follow the return procedure after receiving the product.
7. Exceptions to the Return Policy
The following items are non-returnable and non-refundable:
Custom or Personalized Products: Custom or personalized products cannot be returned unless they arrive defective or incorrect.
Perishable Goods: Such as food, flowers, newspapers, or magazines.
Intimate or Sanitary Goods: Including underwear, swimwear, and personal care items, unless unopened and unused.
Gift Cards and Downloadable Software Products.
Sea Eagle products can only be returned if they have a manufacturer defect. Contact support@marinethingsco.com for assistance.
8. Refunds
8.1 Refund Conditions
Approval: Refunds are issued after we receive and inspect the returned item.
Notification: We will notify you via email regarding the approval or rejection of your refund.
Condition: Items must meet the return eligibility criteria outlined in Section 3.
8.2 Refund Processing
Method: Refunds will be processed to the original payment method used at the time of purchase.
Time Frame: Refunds will be processed within 7 business days after the returned item is received and inspected. However, depending on your payment provider, it may take up to 14 business days for the funds to appear in your account.
8.3 Partial Refunds
Partial refunds may be granted in certain situations:
- Condition Issues: The item is not in its original condition (damaged, missing parts).
- Late Returns: The return request is made outside the 14-day return window but is still eligible for review.
9. Exchanges
Eligibility: We replace items if they are defective, damaged, or incorrect. Exchanges must be requested within 14 days of receiving the product.
If the requested exchange item is unavailable, customers will have the option to receive a full refund or choose an alternative product of equal value.
Process: To request an exchange, contact us at support@marinethingsco.com.
Shipping Costs: For defective or incorrect items, we cover the shipping costs.
For exchanges due to change of mind, customers are responsible for shipping costs.
10. Return Address
Please send all returns to:
Marine Things Co.
1846 1st St. Suite 282
Idaho Falls, ID 83401
11. Shipping Method and Costs
Preferred Shipping Method: FedEx with tracking, or carrier of your choice with tracking.
Estimated Return Shipping Costs: $10 - $50
12. Timelines
Return Window:
Customers may return items within 14 days of receiving the product. Once approved, customers must ship the return within 10 days of receiving the return authorization.
Return Processing:
After receiving and inspecting the returned item, we will process the refund within 7 days.
Refund Period:
It may take up to 14 days for the refund to appear in your account after approval.
13. Legal Rights
This Return and Refund Policy does not affect any statutory rights you may have under applicable law.
14. Questions and Support
For more information, please: Contact our Customer Service team:
Email: support@marinethingsco.com
Phone: 208-254-1008
15. Warranties
Product Warranties by brand.
Chasing Innovations - https://www.chasing.com/en/warranty-policy.html
Sea Eagle - https://www.seaeagle.com/Warranty
Aqua Marina - https://aquamarina.com/faqs/
Note: By making a purchase on our Website, you agree to this Return and Refund Policy.
JET LLC dba Marine Things Co.
1846 1st St. Suite 282
Idaho Falls, ID 83401