Shipping Policy

Effective Date: 12/18/2024

1. Introduction

At Marine Things Co. ("we," "us," or "our"), our goal is to deliver a smooth and transparent shipping experience for our customers. This Shipping Policy details the terms and conditions associated with the delivery of products purchased from our website, www.marinethingsco.com.

2. Shipping Destinations

Countries We Ship To:

United States.

Future Expansion:

We plan to expand international shipping in the near future. Check back for updates or subscribe to our newsletter for announcements.

3. Shipping Costs

Domestic Shipping Continental United States:

Standard Shipping: Free Shipping on all orders within the Continental United States. Excludes oversized or special-order items, which may have additional shipping fees clearly stated at checkout.

Flat Rate Shipping: We do not currently offer Flat Rate Shipping. All domestic orders qualify for Free Shipping.

International Shipping:

International orders may incur customs fees, import duties, taxes, or other charges imposed by your local government. These charges are the responsibility of the customer.

Standard International Shipping: Costs for Standard International Shipping vary by destination and will be calculated at checkout. Customers are responsible for any additional duties or taxes imposed by their local government.

Customs and Duties:

No Hidden Fees:

All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

Processing Time:

Orders are processed within 2 days from Monday to Friday, excluding holidays.

Order Cut-Off Time:

Orders placed before 4:00 PM MST will begin processing that day and are typically processed within 1-2 business days.

Weekend and Holiday Orders:

Orders made on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping:

Standard Shipping: 3-5 business days after processing.

Expedited Shipping: 1-2 business days after processing.

International Shipping: Standard International Shipping: 5-7 business days after processing.

Notes: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, carrier issues, or increased order volume during peak seasons. We do not guarantee delivery dates.

6. Shipping Methods and Carriers

Reliable Carriers:

Domestic Carriers: USPS, UPS, FedEx

International Carriers: DHL, FedEx International

We collaborate with trusted carriers to ensure your package arrives safely.

Shipment Tracking:

All orders include tracking information, which will be sent via email once your order has shipped.

Insurance:

Shipments are insured against loss or damage. If you experience any issues, please contact us promptly.

7. Order Tracking

Tracking Information:

Tracking Number

Carrier Name

Link to Track Your Package

After your order has shipped, you will receive an email containing:

How to Track Your Order:

Visit marinethingsco.com/track-order or the carrier's website.

Enter your tracking number to view the status and estimated delivery date.

Assistance:

If you have questions or need help with tracking, please reach out to our Customer Service.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery:

If your package is delayed beyond the estimated delivery time, please contact us at support@marinethingsco.com or 208-254-1008.

Lost Packages:

Verify the shipping address provided.

Check with neighbors or building management.

If a package is confirmed lost in transit due to carrier issues, we will offer a full refund or a replacement product at no additional cost. However, if the tracking status shows 'Delivered' but the package is missing, the customer must file a claim with the carrier. We will assist in the claims process but are not responsible for carrier mis delivery.

8.2 Damaged Packages

Reporting Damage:

Take photos of the damaged packaging and items.

If your package arrives damaged.

Resolution: We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

Reporting Missing Items:

Provide your order number and details of the missing item(s).

If any items are missing from your order:

Resolution: We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy

Returns: Returns are accepted within 14 days of receiving your order.

Conditions for Returns: Items must be unused, undamaged, and in their original packaging.

Certain items (e.g., personalized or perishable goods) may not be eligible for return.

Return Shipping Costs: Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.

Company Responsibility: If the return is due to our error, we will cover the return shipping costs.

A 15% restocking fee will apply to all eligible returns that are not due to a defect, damage, or an error on our part. This fee covers the cost of processing, repackaging, and restocking returned items.

The restocking fee will be deducted from the total refund amount.
This applies to returns due to buyer’s remorse, incorrect purchases, or change of mind.
Returns that violate our policy (e.g., missing original packaging, used or damaged items) may be subject to a higher restocking fee or rejection of the return.

For any questions regarding restocking fees, please contact support@marinethingsco.com.

Refunds: Refunds are processed within 14 days after receiving the returned item.

Refunds will be issued to the original payment method.

For More Information: For More Information: Please refer to our Return and Refund Policy for detailed information. You can find that here: https://marinethingsco.com/pages/refund-returns-policy

11. Incorrect Address

Address Accuracy: Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returned Packages: We will contact you to arrange reshipment.

If a package is returned due to an incorrect address provided by the customer, we will contact you to arrange reshipment. Additional shipping fees will apply, and the original shipping costs are non-refundable.

If a package is returned to us due to an incorrect address:

12. International Customs and Duties

Customs Clearance:

International shipments may require customs clearance, which can cause delays beyond our original delivery estimates.

Taxes and Duties: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. We are not responsible for any delays due to customs clearance processes in the destination country.

Customs Policies: Customs processing times vary by country and may take an additional 3-14 business days beyond our estimated shipping time.

13. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

Customer Service Email: support@marinethingsco.com

Customer Service Phone: 208-254-1008

Company Address:

JET LLC dba Marine Things Co.

1846 1st St. Suite 282

Idaho Falls, ID 83401

United States

Our customer service team is available Monday - Friday 9:00 am - 5:00 pm MST.

Our customer service team responds to shipping-related inquiries within 24-48 business hours.

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with Marine Things Co.!

We appreciate your business and are committed to providing you with exceptional service.

Shipping Policy

Shopping Cart

You might like these ...